About us

ITSM CENTER d.o.o. is a company from Slovenia, focusing on IT Service Management (ITSM), Project Management, Information Security Management and Digital transformation to ensure our clients reach their strategic goals in effective and efficient manner.

Company Brochure
Enterprise Service Manager

The Right Software to Help You Transform Service.

ITSM and Self Help Software That Makes it Easy to Deliver Services to Employees and Customers.
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Enterprise Service Management

Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes (15 accredited by PinkElephant). Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Increase employee productivity by over 30% with intuitive, responsive micro apps designed for people, including self-service for employees and customers, dashboards for executives, and apps for IT staff. Each experience is built within minutes via a drag-and-drop app builder and ready-to-go templates, eliminating the need for complex coding.

Power a Smarter Way to Work
Create Compelling Dashboards

Easy access to reporting and analytics from anywhere, on any device, is a must-have. Built-in, dashboard widgets help you easily create compelling visual stories that integrate data from multiple tools and departments, so you can provide a truly holistic view of IT service performance.

With full coverage of ITIL processes, EV Service Manager enables you to mature your ITSM practice and become a leader in the digital transformation of your organization — regardless of your current ITSM maturity level. Beginning with core service desk processes, you can find both sophistication and simplicity at your pace by employing new ITIL processes as needed.

Improve Your IT Maturity
Automate Complex Processes

Use the graphical process designer, 400 out-of-the-box wizards, powerful business rules, and a task scheduler to streamline complex processes into simple automated actions.

Remain competitive, leverage technology advancements, and benefit from their unique capabilities by integrating with our IT solutions. EasyVista focuses on extending the value you can receive from integrations by connecting to them with an out-of-the-box API connector to help provide integration of data and functionality across platforms.

Easily Integrate

ITIL® processes enabled by EasyVista

Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Identify the root cause of issues to help make the necessary decisions to prevent them in the future.
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Easily create, integrate, and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team, and log incidents.
Avoid conflict, coordinate the work, and ensure smooth deployments by tracking the release of multiple changes in your environment.
Identify gaps between defined availability targets and actual availability for deeper analysis.
Understand the costs associated with the delivery of every service and its effects to charge-back.
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Ensure your organization has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.

Privacy policy

ITSM CENTER d.o.o. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with GDPR and all internal privay policies.

Intelectual property rights

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl Logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Keep in touch

Ljubljanska cesta 12F, 1236 Trzin, Slovenia

Email:, Phone: +386 1 2425 866

Working hours: 8:00 - 17:00 CET

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