About us

ITSM CENTER d.o.o. is a company from Slovenia, focusing on IT Service Management (ITSM), Project Management, Information Security Management and Digital transformation to ensure our clients reach their strategic goals in effective and efficient manner.

Company Brochure

ITSM/ITIL Consultancy

An excellent choice with a fresh approach for the ever-changing Business.
What is ITSM / ITIL®?

These days, it goes without saying that the worlds of business and technology are inextricably linked. In order to stay competitive, a company needs to be able to evolve both its corporate objectives and IT capabilities, no matter how painful or awkward this process may be.

Naturally, this kind of change cannot start with a blank canvas. The development of IT services should be driven by an awareness of current processes and management practices within an organization. Without this, an IT Service Management (ITSM) process will inevitably waste time, money and effort, giving competitors a chance to lure customers away with more efficient offerings.

Think about the digital services that you use on a daily basis. These were not developed in a vacuum; rather, they were built using an ongoing project management process that took into account not only the objectives of the service, but also the potential issues in developing, delivering and maintaining it. In short, there would have been a huge number of factors to consider.

Good IT Service Management is about knowing how to integrate these factors into your development process, and this is where ITIL comes in. It covers the entire development lifecycle, from identifying requirements from a business and IT perspective, to designing and creating the solution, to delivering and maintaining the service in a state of continual review and improvement.

This professional services pack vides a service that enables organisations to have access to the following types of Service Management implementation expertise without making the decision about their precise needs in advance:

  • Programme and Project Management,
  • Coaching and Mentoring,
  • ITIL® Process Analysis/ Design,
  • Workshop Facilitation,
  • Project Management,
  • PEOPLECERT Accredited Education.
The ITSM.Assist™ service requires the customer to purchase a pre-defined number of days and then to utilise them across the range of activities in the above list as they see fit.


This consulting pack is focusing on current state assesment based on CMMI - Capability Maturity Model. Basic pack consist of assesment of 4 core ITIL® processes:

  • Incident Management,
  • Request Fulfillment,
  • Change Management and
  • Service Level Management.
You can add other ITIL® processes to this core pack.

Privacy policy

ITSM CENTER d.o.o. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with GDPR and all internal privay policies.

Intelectual property rights

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl Logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Keep in touch

Ljubljanska cesta 12F, 1236 Trzin, Slovenia

Email:, Phone: +386 1 2425 866

Working hours: 8:00 - 17:00 CET

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