About us

ITSM CENTER d.o.o. is a company from Slovenia, focusing on IT Service Management (ITSM), Project Management, Information Security Management and Digital transformation to ensure our clients reach their strategic goals in effective and efficient manner.

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Common Queries and Questions

Prices are usually defined on per case basis. Should you wish to receive a proposal, please send us your details and we will get back to you as soon as possible.

Prices for trainings are published here:

We accept only Bank transfer payments. Our bank details are as follows:

Bank name: SKB banka d.d.
IBAN: SI56 0310 5100 0460 183

Everyone talks about IT Service Management (ITSM) and Information Technology Infrastructure Libraries (ITIL®), but people aren’t always clear on what these concepts mean. This is even though most IT shops use some form of ITSM strategies and ITIL® tools every day, whether they realize it or not. To help clarify what ITSM and ITIL are, here’s a simple primer that explains what each term means and how they enable IT service delivery.

ITIL® is a set of best practices and a framework for ITSM that focuses on aligning IT services with the needs of business. IT Service Management (ITSM) refers to all the activities, policies, procedures, and processes an organization uses for planning, deploying, managing, and improving the delivery of IT services to its customers.

You can substitute an alternate attendee from your organization at any time for no additional charge. Email to ITSM CENTER d.o.o. no later than 15 days prior to an event's start date to receive a refund or course credit.

Participants canceling in this time frame will receive a credit towards another ITSM CENTER d.o.o. event or workshop or a refund, minus an administration fee. Course credits are valid for six months.

Refunds are not available when a cancellation is made less than 15 days before an event's start date.

Privacy policy

ITSM CENTER d.o.o. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with GDPR and all internal privay policies.

Intelectual property rights

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl Logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Keep in touch

Ljubljanska cesta 12F, 1236 Trzin, Slovenia

Email:, Phone: +386 1 2425 866

Working hours: 8:00 - 17:00 CET

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